Lord & Taylor Price Bait & Switch

Why Customer Care Matters More Online

I’m a big online shopper – have been for years. I got into the habit by buying vintage dresses from Ebay and Etsy, where reading reviews before ordering is standard. After all, when you’re buying something sight-unseen, some level of trust – that the seller will ship the product, as described, for the stated price, in a reasonable amount of time – is required.

Stores must be held to the same standards as individual sellers. And if it becomes clear that they don’t care about customer service, I’m done with them. Customer care is always important – and even more so when it comes to online shopping.

Why Customer Care Matters More Online:

  • Buying something sight-unseen is risky – if you can’t trust the seller to make good on your purchase, you could be throwing your money away
  • It’s easier to find what you want elsewhere
  • If the seller acts dishonestly, it’s easy to capture proof – and share it (one of the many reasons online stores should focus on customer care)

So what brings this up? This weekend, I learned that Lord & Taylor does NOT value customer service. I should have known better: now that I’ve looked online, read their Facebook page, and checked out Twitter, I can see that Lord & Taylor’s poor customer service and glitchy checkout process is a common complaint. Read on for the juicy details . . .

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The Kate & Rocky Show

In my first blog post, I mentioned Santina‘s role in encouraging me to start a blog. But I didn’t mention her suggestion that I name my blog “The Kate & Rocky Show”. See, Santina is a wee bit in love with Rocky (although really, who isn’t?). And I think all she really wanted was to see more of Rocky on the web.

Luckily, Rocky is a natural when it comes to modeling. And since he comes with me to work, he’s available for photo shoots during the day. :)

Rocky strikes a pose

Rocky strikes a pose

So I didn’t name my blog “The Kate & Rocky Show”, but it kinda is.

A girl and her dog.

A girl and her dog.

This dress, by the way, is one of my fave work dresses. I actually got it at a thrift store – I say this with surprise because I find thrift stores overwhelming & am usually not the most talented at finding treasures there.

It’s a silk Lord & Taylor dress from the 1980s. It’s so comfortable to wear and drapes beautifully!

Wait, did Rocky stick out his tongue? The nerve!

Wait, did Rocky stick out his tongue? The nerve!

And to go with the dress (and Rocky!), I added a few bracelets. The black & white ones are bangles I picked up in Senegal a few years ago, and the rhinestone one is vintage. My husband gave me the silver cuff several years ago and it’s definitely one of my go-to pieces.

Few color combinations are more classic than black and white.

Few color combinations are more classic than black and white.

Speaking of going with Rocky, I had to take a couple of pics of him & Santina together because they just matched so well. :)

Santina & Rocky, rockin' black and white

Rocky & Santina, rockin’ black and white

They're so cute!

Rocky & Santina

So basically, Rocky once again proved that he’s really the star of the show!

The Kate & Rocky Show!

The Kate & Rocky Show!

Dress: vintage 1980s Lord & Taylor silk dress, thrifted
Bracelets: gifted (silver cuff), Senegal (black & white bangles), and vintage (rhinestone bracelet)
Belt: remixed (from a Betsey Johnson dress)
Shoes: Ecco via Sierra Trading Post
Purse: Cole Haan Valise Archer leather satchel via Rue La La

Photos are by Santina of Style by Santina, excepting the ones I took of her. :)

You can view additional photos of Santina’s outfit (taken earlier in the day by Ben) here.